Occasionally we’ll tweet excerpts from our book, Total Engagement, and then give more context here on our blog:
Twitter Tidbit #8:
Game design offers an unprecedented tool for workflow engineering, but bad stuff as well as good stuff can happen. Pg 6
Tweet in Context:
Games are certainly engaging, but the psychological tools we are talking about here are so powerful they are also dangerous. Game design offers an unprecedented tool for workflow engineering, but bad stuff can (and probably will) happen. Exquisitely paced feedback delivered perfectly by algorithm could drive unhealthy behavior, resulting in everything from repetitive stress syndromes to aggressive behavior. If game design principles are not applied with due regard for workers, we could see the digital equivalent of the degrading and dangerous work that characterized the early industrial era.
The full first chapter can be found here.
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